Why do you want to join bpo interview question.

Joining BPO helps you learn a lot of practical skills

What is BPO?

Business process outsourcing (BPO) is a method used by companies for subcontracting their non-core work when they want it to be done by professionals at a cheaper price so they outsource such work to other countries mostly third world countries this process of outsourcing non-core services is mainly divided in two categories front office and back office.

What is the front office?

Front office- Front office refers to companies contracting their non-core tasks mainly comprising customer services, tech support, sales, and marketing-related work.

What is the back office?

Back office- Back office refers to companies contracting their core business operations such as accounting, payment processing, HR recruitment, quality assurance for professionals, IT services, and regulatory compliances.

What are the key skills required for BPO jobs?

Well, one does not need a very complex skillset for a BPO job fluency in the English language or respective regional languages, and having a good knowledge of communication skills will act as a cherry on the top. By doing these jobs you require many practical skills such as.

1. Effective communication skills

Having effective communication skills is a very crucial part of working in a BPO because the customer sales executive has to communicate with customers and a call centre agent has to quickly digest the information and convey a solution quickly and efficiently while being on the call thus top-notch communication skill is must.

2. Being calm under pressure 

A professional call centre agent isn’t easily agitated. Many would argue that it is one of the toughest jobs to maintain because frustrated callers agents continuously interact with. But while handling such frustrated callers the agent should keep his calm and not let the caller get to them personally will take any call centre agent far in the industry.

3. Being friendly 

Agents represent the company's image to the caller; their warm and soothing tone helps the company to create a positive and customer-friendly image in the caller’s mind. A call centre agent should be able to go day in and day out with a smile on their face. This helps a lot during work.

4. Creativity 

A strong agent needs to be very creative. Because they need to be quick at delivering solutions whenever they are faced with a problem. It helps them meet the caller’s needs quickly. Which in turn increases customer satisfaction.

So being creative can help you build your profile at a good pace.

These skills have a vast implementation even outside the world of BPO.

Benefits of working in a BPO

When talking about the benefits of working in a BPO one can gain an array of benefits ranging right from the high pay benefits to gaining skills that are applicable even outside the  BPO(business process outsourcing) sector.

Some of these benefits are as follows.

Provides stability and Financial security

With the advent of AI and machine learning technologies there won't be any job that can be done best by a robot and because of this BPO industry is expanding at pace and investors across the globe are pouring in millions of dollars into the industry. Hence if you work in this sector you will gain stability and financial gain.

Gaining exposure 

The higher you go up on the BPO ladder the closer you get to the clients since most of the clients belong to an mnc based abroad you get familiar with their culture. Their business models, business dealing practices and etiquettes.

And all of this makes you prepared for higher leadership and organization.

Gain new skills in your favourite profession.

Developing new skills refers to gaining knowledge in your chosen field. If you work in a BPO you get many opportunities where you get access to multiple learning avenues to form expert mentors, online classes, which provide you with product knowledge, technical skills, soft skills etc.

Career growth opportunities in BPO.

Through working in BPO you get a lot of career growth opportunities right from leadership, technical to workforce management opportunities. According to your interests, you can choose where you want to grow.

Career Growth path from the first designation to the last designation.

Agent:- Agents or associates work as a member of a team of employees who coordinate to ensure that the client’s needs are met job titles include customer service associate and sales associate.

Average salary: 208,418/yr

SME(Subject Matter Expert):- an SME is an expert in a particular area or subject expertise on the subject matter is needed by the person developing the material. the term comes in operation when creating and enhancing material about a topic for example (a book, an examination, a user manual etc.

Average salary: 200,000/yr

Team leader:- A (TL) team leader is a supervisory job role where the TL is responsible for a team of employees. And the leader reports to the operations manager.

Average salary: 600,000/yr

Assistant manager:- an assistant manager is generally responsible for organizing employees and training new ones. Sometimes they are also asked to handle customer complaints as their job roles usually require them to interact with the customers on time.

Average salary: 5lacs to 6 lacs/yr

As you get more experienced over the years you can also reach up to manager, senior manager, associate director positions sky's the limit.

What work buzz can do for the candidates to join the bpo industry?

And why choose a path as per our guidance.

Workbuzz helps the candidates in cracking interviews, negotiating salary, providing suitable job roles to the candidates. And as an expert in the hiring process, our knowledge can be very useful for your job search. 

We can help you in the following ways.

• Evaluating and perfecting resumes.

• Teaching calling etiquettes to the candidates.

• Preparing them for the interview questions.

• Giving them crucial insights into the bpo sector.

Interested in joining a BPO login today at workbuzz.in