Top 10 bpo interview questions and how to answer them

Top 10 BPO interview questions and answers.

In this article, you will get to learn about the following.TOP 10 BPO interview questions & answers, BPO HR Interview question & answer, tips to crack BPO interview.

Due to the exponential growth in the Indian BPO Industry ( Business process outsourcing ), which began in the ’90s and is still growing but at a slow pace of14%, the Indian subcontinent has become a preferred location for BPO companies to set up their base of operations The number of Indians working in the bpo industry is close to 52% as this industry demands you to be an effective communicator an interviewer will test how well you express yourself. The following are the top 10 bpo interview questions and answers to help you get to prepare for your next bpo interviewer.

Tell us something about yourself?

What is bpo?

Why do you want to work at a bpo?

What is the difference between inbound and outbound calling?

Can you work night shifts?

Are you willing to relocate?

Why should we hire you?

What are your key strengths and weaknesses?

What are your salary expectations?

Do you have any questions for us?

Remember, for a successful interview simply knowing all the answers is not enough besides you must be well-dressed, polite and confident. Best of luck! 

Tell us something about yourself?

Never answer this question by telling the interviewer your favourite dish, actor or sports team

The interviewer's intent behind asking this question to you is to know how confident you are and how you present yourself. You should tell the interviewer something that shows your experience in the field i.e., internship, education and family background. And in answering this question you must share your strengths and try to build up the discussion about how suitable you are for the job opening.

Sample answer:- Hi I am Santosh and I am from Mumbai I did my b.com

From HM Shetty college which is under Mumbai university and I completed my plus two from Ram Niranjan jhunjhunwala college I secured 98% in HSC boards I have four members in my family and I am the eldest son. I have 6 months of experience in the field of accounting and bookkeeping because of the internships I did during college. 

What is BPO?

Business process outsourcing (BPO) is a method used by companies for subcontracting their non-core work when they want it to be done by professionals at a cheaper price so they outsource such work to other companies. Which saves them money and time to focus on their core work. For answering this question it's enough but Try giving some information specific to the particular bpo you are interviewing for.

Why do you want to work at a bpo?

Through this question, interviewers test how much suitable you are for the job position. 

So for answering this question one must know what he is talking about doing some quick google searches about the industry may help you understand who is suitable for the bpo industry. 

Sample answer:- business process outsourcing offers a stable career path with lucrative salary packages and global exposure. And one of the fastest-growing industries in India that why I wanna put my career path in this industry.

What is the difference between inbound and outbound calling?

Interviewers ask you this question to know whether you have enough knowledge about the bpo industry or not. An inbound call centre receives incoming calls from customers. An outbound call centre does outbound calls for selling 

Sample answer:-  An inbound call centre receives incoming calls from customers. An outbound call centre does outgoing calls to customers specifically for sales purposes.

Can you work night shifts?

Working in night shifts is an inseparable part of the bpo industry and specifically, in international BPOs, you will be asked to call clients who will be located in a different time zone so your answer to this question is an emphatic yes. Because if you are not willing to work night shifts then BPO is not your cup of tea.

Are you willing to relocate?

Interviewers ask you this question to get an idea about your flexibility and your eagerness for the job. if you can move to a new location for employment then the desirable answer to this question would be a “YES” but if you can’t relocate for a genuine reason

Then in that case. Do not lie and just say it I won’t be able to relocate. Giving a vague answer will make interviewers doubt your decision.

Why should we hire you?

Interviewers ask you this question to know how unique your talents and skillsets are in comparison to other candidates so if you want to answer this question effectively and 

Get the job that’s meant for you then talk about the skills and attributes you possess that are similar to the job role you are applying for.

What are your strengths and weaknesses?

To answer this question one must introspect and realise one’s actual strengths and weaknesses in the professional space. When talking about weaknesses you should try and be as honest as possible but make sure you have some quick examples to back your answers.

You may be asked about your strengths and weaknesses in one question or in two different questions. In case if you are asked to answer both at once then share your weakness first and then end with sharing your strength so that you can end your answer on a positive note.

What are your salary expectations? 

A decent answer to this question if you’re a fresher is to say that you want to be paid as per industry standard it would be a good idea to go through workbuzz. to negotiate your salary. For an experienced individual, a 20% to 30% Hike on the current salary is expected. When answering this question you must prepare your response based on the market demand for your skills. Doing some research will surely help you.

Do you have any questions for us?

This is a rare interview question that helps interviewers to get a glimpse at how aware and interested a candidate is. So asking questions related to career objectives and company culture will give the interviewer the impression that you are genuinely interested in the job.

Even if you answer all the questions in an interview it is not enough being well dressed, confident and polite is a must.

We wish you the best of luck!